Support is core to not only our product, but who we are as…
Support is core to not only our product, but who we are as a company and who we are as individuals.
When platforms trust us with their broker connectivity, they’re not just trusting our API, they’re trusting the people behind it.
We don’t send canned replies. We don’t hide behind ticket queues. We don't think "same day" is fast enough. And we don't say “let me escalate this” when a user can’t connect.
Our support team is our product team. Full stop.